Customer Service Relations

StopGap Consulting Outsource Customer Service Unit

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Outsource your customer care service to our team of seasoned professional and see your business grow. We pride in delivering delightful customer experience at low cost. Quick contract, simple transitioning, fast ramp up, trained customer service representatives, complete process ownership and professional service are what your get.

We have got a team that is always on-and ready to scale when you are.

At Stopgap consulting it’s been our aim to offer exceptional customer service in Nigeria and we have been living up to our client expectations since 2018.

Outsourcing your customer service: Why us?

Outsource customer service for your small business and medium size company to Stopgap Consulting limited, sit back and enjoy the wealth while we do the heavy lifting for your company. Our inbound call center solution provides excellent customer care service which will kick up your business sales and brand loyalty.
  • Personalized Agent Training
  • True 24/7/365 days Availability
  • Flexible enough to match your dynamic business needs
  • Quick binding contracts
  • Customer database management

Customer Service Outsourcing: What’s included?

  • Order taking services
    If your team is overwhelmed with customer emails, calls and orders it’s time for you to talk to us. Our team of trained support representative delivers delightful customer service and ensures your customers keep coming back. Phone order taking, Product and price enquires, refund and complaints, delivery issues etc. we handle it all.
  • Back office services
    We offer a wide range of back office services with a quick turnaround time and 99% accuracy. Our team is available during business hours, weekends, and 24/7 to ensure your business processes slow down. Form filling, data collecting and entry, research, titling, verification and a wide range of other services.
  • Inbound call center
    Over the years we have been helping businesses cut cost and scale faster. We bring to the table deep domain knowledge, flexible plans, trained and experienced teams, mature processes and scalability at a fraction of a cost. If you are planning business expansion, we should be on your list.

Our Service Channels

Chat Support

Our chat support (usually via WhatsApp) is designed for speed and accuracy. Your customer will receive instant attention from our highly trained support professionals.

Phone Support

Despite the emergence of new communication channels, phone support remain the most used (48%) and preferred (80%) method of reaching customer service agents.

Email Support

Do you take a couple of days to reply to emails? By customer service outsourcing you can be rest assured that the customers will be responded to within meetings.

Social Media

According to the survey, 90% of customer use social media in some way to communicate with the brand. We offer quick customer support via social media channels or handles.

We will help you attract and build loyalty with new and returning customers and, most importantly, turn their “thanks into a WOW”!

Our Processes

  • Initiating a discussion with the client
    Our sales and marketing team initiates a call or one on one meeting to take down details and understand the project, as well as all budgetary constraints.
  • Project analysis and further Consultation
    A team of consultants analyze the first stage meeting; agree on best methodologies and strategies to best deliver results in a cost saving and effective manner.
  • Approval and Deliverables defined
    The client accepts proposed plans, adds their own input and also negotiates before contract is drafted.
  • Contract signing and Outsourcing kick-off with spirit plan
    Client accepts offer, executes contract and an agreed date for kick off is concluded upon.
  • Development and Performance reviews
    Monitor, track, follow up and ensure all agreed deliverables are strictly adhered too, thereby enhancing sales, building customer and brand loyalty for the clients business.

Interested in our service?

Book a consultation or ask a question

Contact Us.